Cybersecurity is becoming ever more important in the increasingly digitized world, suggesting that every business dealing with sensitive customer data and handling financial transactions online should set up rigorous protection measures. The telecom industry is also affected by the rising tide of cyberthreats as telecom businesses host user data and financial details, thus needing robust security measures for breach prevention and legal compliance.
There is a multitude of security operations center tools that can enhance the operation of your SOC. Here we cover the most effective ones to improve your business ROI and ensure that all aspects of cybersecurity are comprehensively covered.
Who Should Be in the SOC Team?
In large organizations handling data of millions of users, a SOC team is expansive as such telecoms can be potential targets hackers. Such large teams include:
- A security analyst monitors the system for potential cyber threats and manages them once they surface. Security analysts are also responsible for disaster recovery planning and cybersecurity protection during emergencies.
- A security engineer is responsible for the cybersecurity software and hardware, updating tools and programs involved in SOC operations. These experts also manage security documentation and train SOC team members on the security policies and system updates.
- An incident response manager handles staff training in cybersecurity and security incident management.
- A SOC manager is the one who coordinates the work of the SOC team, ensuring that everyone is on the same page. They are also responsible for concerted responses to emergencies and incidents, planning of training, and security strategy communication to staff.
- An information security officer is the one who develops and communicates security strategies and policies to staff, reporting about SOC progress to senior management.
In smaller telecoms, one IT specialist with in-depth expertise in cybersecurity might be enough to keep all operations under control.
Top 5 Tools to Use at Your SOC
So, what tools can help your SOC work better, even if you have a small team and a small telecom business? Here is the SOC survival toolkit that helps achieve cybersecurity goals more effectively.
#1 Asset Inventory
Each SOC system should monitor all assets in its IT infrastructure and discover new assets promptly, covering both on-site and cloud environments of the business. Efficient asset control helps keep track of the currently used devices, installed software, and perform security scans of all active assets in the system.
#2 Vulnerability Assessment
Hackers work hard to detect system vulnerabilities and infiltrate them to steal information or seed their malware. Thus, an efficient SOC should use robust vulnerability assessment tools to monitor the system’s health and ensure compliance with cybersecurity regulations. Your team should apply vulnerability scanning software, schedule such scans efficiently, and conduct regular checks without disrupting the regular business activities.
#3 Behavioral Monitoring
Anomaly detection is at the core of modern cybersecurity, which is achieved via smart behavioral monitoring. To create the baseline list of norms, the SOC team should conduct in-depth analytics. The SOC system should be alerted about exceptions from the norm, including error messages, unusual network activities, suspicious system reboots, etc. Based on those findings, risks may be classified, and responses to detected anomalies should be developed.
#4 Intrusion Detection
An intrusion detection system (IDS) is a vital SOC tool that determines the system’s resilience and ability to prevent critical data leakages. If you work on-site and use cloud solutions for data storage, a combination of IDS methods is required to respond to intrusion efforts at all fronts.
#5 SIEM Tools
Most systems present SOC analysts with a realm of fragmented data and log data, which is, in fact, a rich source for analytics and cybersecurity enhancement. Intelligent use of that data is possible via Security Information and Event Management (SIEM) tools analyzing system events to give valuable system security insights. SIEM compiled data from the system’s servers, firewalls, emails, and active directory to give a systematic view of the security status, using that data to anticipate security breaches early.
How to Improve Your SOC Efficiency Further?
Even with a complete set of helpful SOC tools, you need to optimize SOC operations continuously. Here are the aspects to focus on, vital for achieving the sustainable, effective performance of the SOC team in line with all predetermined security goals and strategies:
- Strive for diversity in the SOC team, with people with different tech skills and expertise present
- Invest in training programs and workshops to keep your specialists updated about IT innovation
- Attract new talent to the team to strengthen its cross-functionality
- Ensure effective communication between all departments involved in cybersecurity control
- Check and update security monitoring and disaster response protocols to make sure your SOC team is ready for any emergency
These measures will guarantee a lean approach to cybersecurity, ensuring that your telecom business is ready for any hazard, keeping all client data and sensitive business information safe.