Cloud Software Group issued urgent patches on February 18, 2025, for a high-severity vulnerability (CVE-2024-12284) affecting its NetScaler Console (formerly NetScaler ADM) and NetScaler Agent.
Rated 8.8 on the CVSS v4.0 scale, the flaw enables authenticated attackers to execute unauthorized commands, potentially compromising enterprise management systems.
The vulnerability underscores persistent risks in privileged access frameworks, even as its exploitability remains limited to authenticated users.
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CVE-2024-12284 – Improper Privilege Management
The root cause lies in improper privilege management, which allows authenticated users, including malicious insiders or compromised accounts, to bypass authorization checks and execute commands with elevated permissions.
While exploitation requires existing access to the NetScaler Console, successful attacks could grant administrative control over critical infrastructure, enabling data theft, service disruption, or lateral movement.
Affected versions include:
- NetScaler Console & Agent 14.1 before 14.1-38.53
- NetScaler Console & Agent 13.1 before 13.1-56.18
Notably, Cloud Software Group confirmed that Citrix-managed NetScaler Console Service deployments are unaffected, as updates are automatically applied.
Mitigations
The company emphasized that no workarounds exist, mandating immediate upgrades to fixed builds:
- 14.1-38.53 or later for 14.1 deployments
- 13.1-56.18 or later for 13.1 deployments.
While the blast radius is reduced for self-managed NetScaler deployments due to the NetScaler Agent’s presence, unpatched systems remain vulnerable to credential-based attacks.
Cloud Software Group reiterated broader safeguards:
- Enforce external authentication (e.g., LDAP, RADIUS) for NetScaler Console to strengthen access controls.
- Segment management interfaces from general network traffic to limit exposure.
- Monitor for unusual activity, particularly command execution patterns.
Administrators must also validate user privileges and adopt zero-trust principles for console access.
The vulnerability follows heightened scrutiny of enterprise management tools after similar flaws in Cisco ASA (CVE-2024-20341) and OpenSSH (CVE-2024-6387).
As of February 20, 2025, no active exploits have been reported, but delayed patching invites significant risk. Organizations using affected on-premises deployments should prioritize upgrades and review incident response protocols for privilege escalation scenarios.
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