Microsoft confirmed a significant outage affecting its Microsoft 365 suite on March 3, 2025, linking the disruption to a critical failure in its authentication token system.
The incident, which impacted users across Canada and parts of the U.S. for nearly three hours, prevented access to Outlook, Teams, and OneDrive.
Authentication tokens, which validate user identities without requiring repeated logins, failed to renew automatically due to unresponsive regional servers.
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This triggered a large amount of authentication errors, locking users out of cloud-based applications. Microsoft’s Incident MO1022159 noted the problem originated in Canada, where routing issues with local ISPs like Rogers exacerbated the outage.
Administrators temporarily mitigated the issue by clearing cached tokens or restarting the Click-to-Run service—a stopgap solution discussed in Reddit threads.
While Microsoft assured users no data was compromised, the outage highlighted dependencies on centralized authentication systems without fallback protocols.
Services resumed fully by 2:20 AM, but the outage underscores cloud infrastructure’s vulnerability to authentication bottlenecks.
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