Life360 Breach: Hackers Accessed the Tile Customer Support Platform

Life360, a company known for its family safety services, recently fell victim to a criminal extortion attempt.

The company received emails from an unknown actor claiming to possess Tile customer information.


Upon receiving these emails, Life360 promptly investigated and detected unauthorized access to the Tile customer support platform.

The compromised data includes names, addresses, email addresses, phone numbers, and Tile device identification numbers.

Fortunately, more sensitive information such as credit card numbers, passwords, log-in credentials, location data, and government-issued identification numbers were not affected, as the Tile customer support platform did not store this information.

Extent of the Breach

Life360 believes that the incident was limited to the specific Tile customer support data described above and is not more widespread.

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The company has taken immediate steps to secure its systems and prevent unauthorized access.

“We take this event and the security of customer information seriously,” a Life360 spokesperson stated.

“We have taken and will continue to take steps designed to further protect our systems from bad actors.”

Law Enforcement Involvement

In response to the breach and extortion attempt, Life360 has reported the incident to law enforcement authorities.

The company remains committed to keeping families safe online and in the real world.

“We remain committed to keeping families safe online and in the real world,” the spokesperson added. Life360’s swift response and transparency in handling the situation demonstrate their dedication to customer security and trust.

As the investigation continues, Life360 advises its customers to remain vigilant and report any suspicious activity related to their Tile accounts.

The company will provide updates as more information becomes available.

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Divya is a Senior Journalist at Cyber Security news covering Cyber Attacks, Threats, Breaches, Vulnerabilities and other happenings in the cyber world.